Inside Sales Representative

Ziehler Lawn Care•Centerville, OH

1d•Onsite

About The Position

Ziehler Lawn Care is seeking a motivated, goal-driven Inside Sales Representative to support the company’s growth. The representative connects with homeowners by phone, email, and text, recommends lawn, tree, and pest care solutions, and contributes to a goal-focused team delivering the company’s customer experience. The role uses solution-based selling to understand customer needs, provide tailored recommendations, build lasting relationships, and create sales opportunities while coordinating with sales, customer experience, and production teams. Ziehler Lawn Care is a family-owned residential lawn, tree, and pest care company serving Dayton, Cincinnati, and Columbus. Its stated core purpose is to make life more enjoyable. The position is on-site in Centerville, Ohio, Monday through Friday, 8:00 AM to 5:00 PM, with flexibility for extended hours during peak season.

Requirements

Prior experience in fast-paced customer service, with a proven track record of selling solutions, meeting goals, and solving problems.
High school diploma.
Excellent verbal and written communication skills.
Motivation to sell solutions, meet goals, and solve problems.
Basic computer skills and the ability to multitask across phone calls, software systems, and dual monitors.
Must be at least 18 years old and able to pass a background check.
Ability to work on-site in Centerville, Ohio, Monday through Friday, 8:00 AM–5:00 PM, with flexibility for extended hours during peak season.
Ability to sit for prolonged periods while working at a desk, on a computer, and with a multi-line telephone system.

Responsibilities

Assist customers with tailored solutions using solution-based selling during inbound and outbound calls, texts, and emails.
Provide exceptional customer service and promptly resolve customer questions, issues, and concerns.
Follow sales processes to deliver a complete and consistent customer experience.
Build long-term customer relationships as a trusted advisor to increase retention and additional sales opportunities.
Achieve sales goals through effective communication, product knowledge, and first-call resolution.
Develop leads and referrals from coworkers and existing customers.
Prepare and send estimates, emails, and text communications to potential customers.
Accurately document calls, texts, and discovery notes in the CRM.
Maintain current knowledge of Ziehler Lawn Care programs and services.
Collaborate with sales, customer experience, and production teams to support customer satisfaction.