Inside Sales Representative

Arrow Electronics•New York, NY

9d•$26 - $32•Remote

About The Position

Arrow is hiring an Inside Sales Representative to support its Semiconductor unit. The role manages strategic service and sales support for an assigned customer base, with goals of maximizing margins, gaining market share, and selling value-added solutions. The representative coordinates with internal and external resources to support quoting, demand fulfillment, on-time delivery, engineering support, and customer troubleshooting. The role also serves as a key liaison among suppliers, supplier representatives, and customers to establish long-term business partnerships. The representative develops and manages customer strategy within an assigned account territory, drives solutions selling in alignment with approved account strategies, and uses knowledge of the competitive landscape to make sales decisions. The role supports the Order to Invoice process and owns customer communication for backend quality processes, including corrective actions and Field Quality Reports. It also maintains Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs, and coordinates customer credit and financial information with available support functions. As the owner of customer Quote to Order sales objectives, the representative sets quote-process strategy, coordinates quotation resources and processing, validates end-of-life and item-class changes (NCNR), negotiates pricing and quote markup, and informs customers of price increases. The position participates in a sales compensation plan, with a portion of on-target earnings variable and tied to sales-related goals established by Arrow. This is a fully remote position. The employee must be able to travel to an Arrow office when requested by Arrow leadership, and may be required to report to the closest designated Arrow office for work-related purposes at the Company’s request and sole discretion. The role is based in New York, NY for remote employees.

Requirements

Typically requires a four-year degree or at least 3 years of related experience.
Ability to work under broad supervision and exercise discretion to vary from established procedures.
Ability to solve some complex problems.
Substantial work experience involving complex concepts and procedures in theories or concepts within the function.
Must be able to travel to an Arrow office location when requested by Arrow leadership.

Responsibilities

Manage the overall account relationship by providing strategic service and support to an assigned customer base.
Maximize margins, gain market share, and drive value-added solution selling.
Coordinate internal and external resources to support customer service, quotations, demand fulfillment, on-time order delivery, engineering support, and troubleshooting.
Serve as a liaison between suppliers, supplier representatives, and customers to build long-term business partnerships.
Develop and manage customer strategy in the assigned account territory and drive solutions selling within approved account strategies.
Use knowledge of the competitive landscape to inform sales decisions.
Support the Order to Invoice process, including backend quality processes such as corrective actions and Field Quality Reports.
Maintain Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs.
Own customer communication related to credit and financial information and coordinate available resources and support functions.
Own customer Quote to Order sales objectives; set quote-process strategy and coordinate quotation resources and processing.
Validate end-of-life and item-class changes (NCNR), negotiate pricing and quote markup, and notify customers of price increases.
Participate in Arrow’s sales compensation plan, with part of on-target earnings tied to sales-related goals.