Representative, Inside Sales

Masco • Livonia, MI

8d • $18 - $29 • Remote

About The Position

Watkins Wellness is hiring an Inside Sales Representative for its Customer Experience team. The role supports the company’s dealer network across the U.S. and Canada, handling inbound inquiries, processing orders, coordinating custom projects, and helping deliver a seamless customer experience from quote to completion. The representative works closely with dealers, regional sales managers, production planning, accounting, and technical support to provide accurate information, timely updates, and suitable solutions.

This is primarily an inbound support role rather than a traditional outbound sales position. Communications are handled mainly by phone and email, and include answering product questions, providing project guidance, creating custom quotes, and managing orders. Success requires ownership, organization, attention to detail, independent prioritization, accuracy in reviewing requests, and the ability to align customer expectations with company capabilities. Training and support are provided, and candidates with less experience but an aptitude to learn are encouraged to apply.

Requirements

• Strong written communication skills, including professional email communication and proofreading for accuracy.
• Strong verbal communication and customer service skills.
• Experience working directly with customers, dealers, distributors, or business partners.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and OneNote.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Ability to multitask, solve problems, exercise sound judgment, and collaborate effectively in a fast-paced environment.
• Adaptability and willingness to learn new processes, products, and systems.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, and depth perception.

Nice To Haves

• Associate degree or equivalent combination of education, training, and experience preferred.
• 3–5 years of customer service, administrative, inside sales support, or related experience preferred; candidates with less experience and a strong aptitude for learning are encouraged to apply.
• ERP system experience is helpful.
• Salesforce experience or the ability to learn new systems quickly is a plus.

Responsibilities

• Answer dealer questions and provide product information, availability updates, and lead-time estimates.
• Assist with custom room design projects, prepare custom quotes, and help qualify new projects from inquiry through completion.
• Process and manage incoming dealer orders, ensuring requests are accurate, complete, and aligned with internal processes.
• Handle inbound dealer communications by phone and email and provide professional written and verbal support throughout the sales process.
• Review project details, help align customer expectations with company capabilities, and support quality assurance throughout the order and quoting process.
• Liaise with dealers and internal sales, accounting, production planning, and technical support teams to keep projects moving forward.
• Investigate concerns, coordinate with internal departments, and help identify solutions that support customer satisfaction and operational success.
• Manage multiple emails, phone calls, quotes, custom projects, and order activities while maintaining responsiveness and accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree