Inside Sales Representative

Viewrail•Goshen, IN

11d

About The Position

Viewrail is hiring an Inside Sales Representative to guide homeowners, builders, and designers from their first conversation through purchase and the progress of their project. The role is designed around one person owning the customer experience from start to finish. No prior sales experience is required; Viewrail provides training on its products and sales process. The company seeks someone who follows through, pays attention to detail, and proactively communicates with customers. Viewrail designs and builds modern stair and railing systems. Sales representatives work collaboratively with a supportive team and receive a base salary plus uncapped commission. The position offers a $55,000 annual base salary. Established representatives average approximately $135,000 in total annual earnings; first-year earnings are typically lower while developing product and role expertise. The representative receives full training and has a path to grow.

Requirements

An ownership mindset, treating customer outcomes as personal responsibility and following up without being asked.
Clear, friendly, confident communication by phone, video, email, and text.
Strong organization and attention to detail, including the ability to manage multiple customers at once.
Coachability, curiosity, a positive attitude, and resilience when work becomes difficult.
Comfort learning new software and using AI tools to work more efficiently.
Motivation to develop skills, career, and income.

Nice To Haves

Inside or outside sales experience.
Experience in residential construction, building products, or home improvement.
Customer service or project coordination experience.

Responsibilities

Respond promptly to new leads and learn each customer's goals, timeline, budget, and installation plans.
Recommend appropriate Viewrail products and present quotes live, clearly explaining scope, measurements, and next steps.
Follow up consistently, guide customers through purchase decisions, close sales, and remain connected as projects progress.
Serve as the customer's single, consistent point of contact and communicate proactively throughout the process.
Flag problems or delays early, inform the customer first, and work with internal teams to keep projects on track.
Stay connected after the sale to support a positive customer experience and encourage repeat business and referrals.
Learn the post-sale process, including measurements, drawings, production, delivery, and installation.
Take on increased ownership of customer projects as experience develops.
Maintain accurate customer information in HubSpot and help improve tools and processes.
Perform other job duties and responsibilities as assigned.