Inside Sales Representative

DPR Construction • Pennsylvania - Remote, PA

8d

About The Position

OES Equipment, part of the DPR Family of Companies, is seeking an Inside Sales Representative for a project location in the greater Philadelphia region. The role provides advanced inside sales and customer support by managing customer inquiries, sales orders, and fulfillment activities. It serves as a primary internal point of contact for customers, ensuring accurate order processing, timely issue resolution, and consistent service delivery. The representative applies product knowledge and process expertise to support revenue growth and customer satisfaction, collaborating closely with outside sales representatives, branch leadership, and internal support teams.

DPR describes its roles as commitments to building great things together. Employees are expected to take ownership of outcomes and act in the best interests of the team, customer, project, and organization. The company emphasizes trust, shared leadership, open communication, disciplined action, respect for individuals, integrity, enjoyment, uniqueness, and an ever-forward mindset.

Requirements

• High school diploma or equivalent experience required.
• 3–5 years of related experience in inside sales, customer service, or sales operations required.

Nice To Haves

• 2–4 years of experience in construction supplies, the equipment industry, or a related field preferred.

Responsibilities

• Manage customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Create and maintain accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinate purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Support inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborate with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.
• Use product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritize daily tasks and manage time effectively to consistently meet service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED