Inside Parts Sales Representative

Putzmeister • Sturtevant, WI

1d

About The Position

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. The Inside Parts Sales Representative increases parts sales by determining and meeting customer needs through thorough, timely, and accurate communication and follow-up. The role processes orders, keeps customers informed, and coordinates internal expediting.

The representative responds to customer quote and order requests across the Americas, helps customers identify the correct parts, develops customer relationships, and works with manufacturing and engineering to expedite difficult orders. The position also contributes to maintaining accurate technical publications and develops working knowledge of Putzmeister products and their components.

Requirements

• Good communication, writing, and organizational skills.
• Basic computer experience.
• Excellent problem-solving and customer service skills.
• Detail-oriented and self-motivated, with the ability to work independently and in a team environment.
• Willingness to work extra hours as required.
• Mechanically inclined.
• High school diploma or equivalent.

Responsibilities

• Respond to customer requests in the Americas for quotes or orders.
• Identify obstacles to successful quotes and negotiate terms.
• Recognize the correct component to meet a customer's needs.
• Process parts orders received by telephone, fax, email, or internal generation.
• Assist customers in accurately identifying required parts.
• Follow through on shipments.
• Develop customer relationships by providing requested services, including order processing, order status updates, and product changes.
• Assist in keeping technical publications current with Parts Book changes, additions, and corrections.
• Manage a large volume of inbound and outbound calls in a timely manner.
• Work with manufacturing and engineering to expedite difficult orders.
• Develop working knowledge of Putzmeister products and recognize the functions of their components.
• Develop ways to assist in identifying commonly changed or specialized components.
• Perform additional duties as assigned or required.

Benefits

• Medical, vision, and dental insurance.
• Company-paid Hospital Indemnity/Accident Insurance.
• HSA incentives for company contributions.
• FSA plans.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Paternity leave.
• 401(k) plan with company match.
• Profit sharing.
• Company events.
• Education reimbursement.
• Boot reimbursement.
• Uniform program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED