Parts Inside Sales I

McMillan James Equipment Company • Irving, TX

14d

About The Position

The Parts Inside Sales Representative I supports sales of HVAC replacement parts and aftermarket products by providing customer service, processing orders, and helping customers identify and select parts. The role works closely with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely parts solutions. The representative is customer-focused and detail-oriented, with an interest in developing technical knowledge of commercial HVAC equipment and components.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to interpret equipment model and serial number information.
• Strong attention to detail and accuracy.
• Customer-focused, professional, and responsive approach.
• Strong problem-solving and troubleshooting abilities.
• Team-oriented mindset and willingness to support service and operations teams.

Nice To Haves

• Associate’s degree in Business, HVAC Technology, or a related field.
• 1–3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields.
• Basic understanding of HVAC equipment and replacement parts.
• Interest in HVAC systems and technical product knowledge.

Responsibilities

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Support inventory management activities, including stock inquiries and parts availability verification.
• Develop knowledge of HVAC equipment, replacement parts, and manufacturer product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED