Inside Parts Sales Representative - LACA

Putzmeister • Sturtevant, WI

1d

About The Position

Putzmeister is a leader in concrete pump manufacturing and support. The Inside Parts Sales Representative increases parts sales by identifying and meeting customer needs through thorough, timely, and accurate communication and follow-up. The role processes customer orders, keeps customers informed, and coordinates internal expediting. The representative serves customers across the Americas and works with manufacturing and engineering when orders are difficult to fulfill.

Requirements

• Good oral and written communication skills in English and Spanish.
• Basic computer experience.
• Excellent organizational, problem-solving, and customer service skills.
• Detail-oriented and self-motivated, with the ability to work independently and in a team environment.
• Willingness to work extra hours as required.
• Mechanical inclination.
• High school diploma or equivalent.
• Completion of mandatory safety training under the Total Compliance Management program.
• Ability to regularly stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequent pushing and pulling.
• Ability to regularly lift and/or move up to 15 pounds.
• Close and peripheral vision and ability to focus.

Responsibilities

• Respond to customer quote and order requests across the Americas.
• Identify obstacles to successful quotes and negotiate terms.
• Identify the correct components to meet customer needs and help customers accurately determine the parts they require.
• Process parts orders received by telephone, fax, email, and internal generation.
• Follow through on shipments and keep customers informed about order status and product changes.
• Build customer relationships by providing requested services, including order processing and status updates.
• Help keep technical publications current with Parts Book changes, additions, and corrections.
• Manage a high volume of inbound and outbound calls in a timely manner.
• Coordinate with manufacturing and engineering to expedite difficult orders.
• Develop working knowledge of Putzmeister products and understand component functions.
• Develop ways to help identify commonly changed or specialized components.
• Perform additional duties as assigned or required.

Benefits

• Medical, vision, and dental insurance.
• Company-paid Hospital Indemnity/Accident Insurance.
• HSA incentives for company contributions.
• FSA plans.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Paternity leave.
• 401(k) plan with company match.
• Profit sharing.
• Company events.
• Education reimbursement.
• Boot reimbursement.
• Uniform program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED