Representative, Inside Sales

Masco Corporation • Cokato, MN

22h • $18 - $29 • Remote

About The Position

Watkins Wellness is hiring an Inside Sales Representative to join its Customer Experience team. This role supports the dealer network across the U.S. and Canada by responding to inbound phone and email inquiries, processing orders, coordinating custom projects, and helping ensure a seamless experience from quote through completion. It is primarily an inbound support role rather than a traditional outbound sales position involving cold calling or prospecting.

The representative works closely with dealers, regional sales managers, production planning, accounting, and technical support. The role calls for taking ownership of customer requests, staying organized, reviewing details for accuracy, aligning customer expectations with company capabilities, and supporting quality assurance. Training and support are provided, and candidates with less experience but strong aptitude and willingness to learn are encouraged to apply.

Requirements

• Strong written communication skills, including professional email communication and proofreading for accuracy.
• Strong verbal communication and customer service skills.
• Experience working directly with customers, dealers, distributors, or business partners.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and OneNote.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Ability to multitask, solve problems, exercise sound judgment, and collaborate effectively in a fast-paced environment.
• Adaptability and willingness to learn new processes, products, and systems.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, and depth perception.

Nice To Haves

• Associate degree or equivalent combination of education, training, and experience preferred.
• Three to five years of customer service, administrative, inside sales support, or related experience preferred; candidates with less experience and strong aptitude to learn are encouraged to apply.
• ERP system experience is helpful.
• Salesforce experience or the ability to learn new systems quickly is a plus.

Responsibilities

• Answer dealer questions and provide product information, availability updates, and lead-time estimates.
• Assist with custom room design projects and prepare custom quotes.
• Help qualify new projects from inquiry through completion.
• Process and manage incoming dealer orders, ensuring requests are accurate, complete, and aligned with internal processes.
• Handle inbound dealer communications by phone and email, providing professional written and verbal support.
• Review project details, help align customer expectations with company capabilities, and support quality assurance throughout quoting and ordering.
• Coordinate with dealers and internal teams, including sales, accounting, production planning, and technical support, to keep projects moving.
• Investigate concerns, coordinate with internal departments, and help identify solutions.
• Manage multiple emails, calls, quotes, custom projects, and order activities while maintaining responsiveness and accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree