Inside Sales Representative

Tireco, Inc • Gardena, CA

2d • $17 - $17 • Onsite

About The Position

The Inside Sales Representative (ISR) for Tireco Distributors maintains customer satisfaction by handling customer sales inquiries, introducing new products, answering inbound sales calls, and making daily outbound sales calls to support sales and marketing campaigns. The role supports customers and the sales team through phone, chat, text, and email; records customer discussions and follow-up activities in the CRM system; and helps develop new prospects and leads. A telemarketing background is considered ideal. English and Spanish bilingual ability is required.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating Saturdays. Saturday coverage involves remotely answering phones using company equipment. The position is based at Tire Distributor Xperts HQ in Gardena, California. Compensation is $17 per hour plus uncapped commission; the posting says average performers earn $15,000 in commission.

Requirements

• Bilingual English/Spanish ability is required.
• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in a similar or related position.
• Excellent customer service track record.
• Basic knowledge of Microsoft Office, including Word and Outlook.
• Availability to work Saturdays as part of a team rotation and cover phones remotely using company equipment.
• Enthusiasm for the automotive industry.
• Meticulous, self-driven, and effective communicator.

Nice To Haves

• Telemarketing background is ideal.
• Familiarity with NetSuite is preferred.

Responsibilities

• Provide exceptional customer service and sales support to customers and team members.
• Respond to sales and customer-service inquiries through phone, chat, text, and email.
• Answer inbound customer phone calls.
• Make outbound sales calls to support company objectives as assigned by the manager.
• Record customer discussion points and other information in the CRM system and coordinate follow-up activities.
• Inform customers about products, services, campaigns, and programs.
• Develop new prospects and leads through outbound calls and online research.
• Assist the sales team and customers with new-customer and credit applications.
• Support the product returns process for new items and warranty claims.
• Maintain supplier point-of-sale brochures, catalogs, banners, and other sales-support materials.
• Compile recommendations to improve the efficiency and effectiveness of key business processes.
• Share best practices and implement improved sales practices with sales team members and management.
• Cover phones remotely using company equipment on rotating Saturdays.

Benefits

• Paid weekly.
• Five days of sick time.
• Vacation time, with up to two weeks earned in the first year of employment.
• Paid holidays and floating holidays.
• Premium free medical and dental coverage options.
• Vision insurance.
• 401(k) with company matching.
• Life insurance.
• Discounts on tires and wheels.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED