Inside Sales

Foundation Building Materials•Lincoln, NE

2d•$18 - $23

About The Position

Foundation Building Materials (FBM) is a construction materials distribution company serving commercial and residential construction markets in the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM provides construction and architectural products and services. The organization has more than 8,000 team members and emphasizes operational excellence, innovation, employee development, and customer service. Inside Sales Professionals build customer relationships by providing product guidance and service, supporting customers at the front counter, and developing tailored solutions. The role supports sales, order processing, inventory and showroom operations, cash handling, project documentation, and delivery coordination. This is a full-time position reporting to the Branch Manager. Compensation is $18.00–$23.00 per hour, depending on experience and other factors.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Experience handling incoming calls in an inside sales role.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and prepare accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through effective selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
Operate and balance the cash register and drawer daily according to proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values of safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.