Customer Service Clerk Jobs

About The Position

Requirements

• Ability to read and write legibly.
• Ability to use mathematical techniques to calculate data or solve practical problems.
• Ability to read a tape measure, use a computer and computer programs, and use weight measurement tools or devices.
• Good oral and written communication skills and ability to follow instructions.
• Current forklift certification.
• Team-oriented and able to interact well with others.
• Typing speed of at least 25 words per minute.
• High school diploma or GED, two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups, management, employees, vendors, dealers, consumers, and the general public.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, and calculate rates, ratios, and percentages using units of money, weight, volume, and distance.
• Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
• 49 CFR 172.101 certification.
• Ability to work over a weekend may be required.

Responsibilities

• Print and organize picking tickets for pickers.
• Verify and record outgoing shipments and prepare items for shipment.
• Verify appropriate warehouse locations.
• Monitor and review back orders for availability and timely shipment.
• Maintain inventory of shipping materials and supplies.
• Ensure the shipping center has appropriate tools for safely shipping hazardous materials.
• Organize and meet daily shipping demand requirements.
• Maintain and archive shipping records daily.
• Report and enter inventory variances or adjustments.
• Oversee housekeeping and cleanliness of the shipping center to meet 5S standards.
• Notify assembly departments of sales orders that require manufacturing.
• Enter and record site intercompany material and inventory transfers.
• Process SOP returns and issue and mail UPS call tags.
• Record outbound bills of lading and ensure the correct NMFC numbers are used.
• Examine outgoing shipments to ensure they meet specifications.
• Determine shipping methods using knowledge of shipping procedures, routes, and rates.
• Conduct inventory stock counts and compare identifying information, counts, weights, or measurements against bills of lading, invoices, orders, and other records.
• Fill in for staff who are out of the office and assist with their training as needed.
• Conduct team meetings as needed and manage cycle count reports.
• Prepare the team and warehouse for physical inventories and lead the year-end physical inventory.
• Generate reports as required and assist with backorder management.
• Provide day-to-day team support, training, and leadership, and fill in for department staff or the supervisor as needed.
• Perform other duties as assigned.