Customer Service Clerk
R+L Carriers • Oakland, CA7d • Onsite
Customer Service Clerk Jobs
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Customer Service Clerk
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Customer Service Clerk FT
R+L Carriers•Oakland, CA
•Onsite
About The Position
R+L Carriers is seeking a Customer Service Representative to work at our Oakland, CA Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge or Windows, Outlook and other Microsoft products
- Ability to type 30+ WPM
Nice To Haves
- 2+ years of experience as a clerk or similar role in a fast pace environment
- Freight logistics experience
Responsibilities
- Daily freight tracing with customers
- Assisting other terminals in freight related issues
- Performing other related duties as assigned
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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