Customer Service - Shipping & Receiv Clerk

CJ Logistics HR Team•Elwood, IL

21d•Onsite

About The Position

The Shipping & Receiving Clerk is the main point of contact for incoming and outgoing drivers at the Welcome Center or Shipping and Receiving Office. The role verifies and processes shipments, maintains schedules, coordinates yard and dock activities, and ensures shipping and receiving documentation is accurate and complete. It supports logistics operations by facilitating communication, providing customer service, and maintaining inventory and process integrity. The position is performed on-site in a hybrid warehouse and office environment. Warehouse conditions may include varying temperatures, loud noise, dust, odors, airborne particles, concrete flooring, moving mechanical equipment, and frequent exposure to powered industrial vehicles and warehouse traffic. Required personal protective equipment includes steel-toed shoes, safety glasses, and high-visibility vests. The office is climate-controlled and uses standard office equipment. Work hours vary by shift and may include evenings, weekends, holidays, and overtime based on business needs. The job is largely sedentary, with prolonged desk and computer work and occasional standing, walking, reaching, stooping, or lifting up to 10 pounds.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of relevant experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math, reading, and record-keeping skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to sit for prolonged periods and use hands and fingers to operate a keyboard, mouse, and telephone.
Ability to speak and hear clearly in person, virtually, and over the phone.
Ability to occasionally stand, walk, reach, stoop, or lift up to 10 pounds.

Nice To Haves

Previous shipping and receiving experience in a warehouse or logistics environment.
Previous experience with AS400 and/or warehouse management systems (WMS).
Familiarity with dock and yard management processes.
Familiarity with electronic record-keeping and label printing systems.
Experience collaborating with procurement or inventory teams.

Responsibilities

Greet drivers and sign them in and out, verifying and completing paperwork.
Assign dock doors to inbound and outbound loads in coordination with yard spotters and warehouse teams.
Process Bills of Lading and associated shipping and receiving documentation, maintaining accurate records.
Maintain real-time door and yard reports for trailer inventory.
Maintain and update inbound and outbound shipment schedules using warehouse management systems.
Coordinate yard movements and dock assignments with the spotter or yard jockey to optimize operational flow.
Reconcile inbound shipments with packing slips and coordinate drop lot activity.
Provide responsive, high-quality customer service to internal and external customers.
Promptly communicate shipment issues or scheduling changes to management, drivers, and warehouse teams.
Report errors or issues to appropriate leadership to support process accuracy and compliance.
Participate in required training programs to ensure compliance with company standards and regulatory requirements.
Perform duties safely, promptly, and professionally; maintain an organized workspace and follow safety protocols.
Perform other related duties as assigned or required.