Customer Service - Shipping & Receiv Clerk
About The Position
The Shipping & Receiving Clerk is the main point of contact for incoming and outgoing drivers at the Welcome Center or Shipping and Receiving Office. The role verifies and processes shipments, maintains schedules, coordinates yard and dock activities, and ensures shipping and receiving documentation is accurate and complete. It supports logistics operations through communication, customer service, and maintaining inventory and process integrity. The position is on-site and operates in both warehouse and office environments. The schedule is second shift, Monday through Friday, 3:00 p.m. to 11:30 p.m.; hours may vary and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $17.40–$21.75 per hour, plus a $0.50-per-hour shift differential. The position is not incentive eligible.
Requirements
- High school diploma or GED equivalent, or equivalent relevant experience.
- 1–2 years of relevant experience.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Basic math, reading, and record-keeping skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Effective problem-solving and interpersonal skills.
- Ability to follow written and verbal instructions.
- Ability to sit for prolonged periods and use a keyboard, mouse, and telephone.
- Ability to speak and hear clearly in person, virtually, and over the phone.
- Ability to occasionally stand, walk, reach, stoop, or lift up to 10 pounds.
Nice To Haves
- Previous shipping and receiving experience in a warehouse or logistics environment.
- Previous experience with AS400 and/or warehouse management systems (WMS).
- Familiarity with dock and yard management processes.
- Familiarity with electronic record-keeping and label-printing systems.
- Experience collaborating with procurement or inventory teams.
Responsibilities
- Greet drivers and sign them in and out, verifying and completing all paperwork.
- Assign dock doors to inbound and outbound loads in coordination with yard spotters and warehouse teams.
- Process Bills of Lading and related shipping and receiving documents, maintaining accurate records.
- Maintain real-time reports on door assignments and yard trailer inventory.
- Maintain and update inbound and outbound shipment schedules using warehouse management systems.
- Coordinate yard movements and dock assignments with the spotter or yard jockey to support efficient operations.
- Reconcile inbound shipments with packing slips and coordinate drop-lot activity.
- Provide responsive, high-quality service to internal and external customers.
- Promptly communicate shipment issues and scheduling changes to management, drivers, and warehouse teams.
- Report errors or other issues to appropriate leadership to support process accuracy and compliance.
- Participate in required training to comply with company standards and regulatory requirements.
- Perform duties safely, promptly, and professionally; maintain an organized workspace and follow safety protocols.
- Perform other related duties as assigned or required.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement savings.
- Paid time off.
- Tuition assistance.
- Early access to earned wages.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
