Customer Service Clerk

R+L Carriers • Rock Rapids, IA

5d

About The Position

The Customer Service Clerk is responsible for maintaining positive customer relationships and helping customers and R+L employees track and monitor freight movement. The role uses customer-retention techniques to help customers feel valued and heard, resolve their issues, and support company goals and objectives. Duties include daily freight tracing with customers, assisting other terminals with freight-related issues, and performing other related duties as assigned.

This is a full-time, first-shift position, Monday through Friday, paying $20.42 per hour. Employees earn one week of vacation after 90 days of employment.

Requirements

• Strong communication and telephone skills.
• Ability to work in a fast-paced environment.
• Strong critical-thinking skills.
• Ability to deal with potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook, and other Microsoft products.
• Ability to type 30 or more words per minute.

Nice To Haves

• Two or more years of experience as a clerk or in a similar role in a fast-paced environment.
• Freight logistics experience.

Responsibilities

• Maintain positive relationships with customers.
• Assist customers and other R+L employees in tracking and monitoring freight movement.
• Use customer-retention techniques to ensure customers feel valued and listened to.
• Resolve customer issues and promote company goals and objectives.
• Perform daily freight tracing with customers.
• Assist other terminals with freight-related issues.
• Perform other related duties as assigned.

Benefits

• Excellent compensation and a comprehensive benefits package.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid vacation and holidays.
• Vacation lodging at exclusive employee resorts in Daytona Beach, Florida; Big Bear Lake, California; Pigeon Forge, Tennessee; and Ocean Isle Beach, North Carolina.
• One week of vacation after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed