Customer Service Clerk

Hy-Vee, Inc.•Marion, IA

8d•Onsite

About The Position

Customer Service team members provide in-store services and help customers with transactions such as mailing packages, sending money, cashing checks, and purchasing licenses. They handle a variety of transactions accurately and efficiently while creating a welcoming customer experience. The role is based in a fast-paced retail store environment and involves standing, walking, and handling customer transactions throughout the shift. Training is provided to support a safe work environment. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials; copy data accurately between records; and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Over six months up to one year of similar or related work experience is preferred.

Responsibilities

Greet customers warmly and provide prompt, friendly service that makes each interaction positive.
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and put money in utility drawers and process paid outs.
Sign on to the postal department, break it down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.