Customer Service Clerk Jobs

About The Position

Requirements

• Must be able to courteously and effectively communicate with customers and co-workers.
• Must be able to do basic mathematical calculations to compute cargo measurement and adjust invoices.
• Must be attentive to detail, alert and able to concentrate on the task at.
• Must be able to proficiently write, read and comprehend English.
• Must have good verbal communications skills.
• Must have a pleasant personality, be customer service oriented, and have proper telephone technique.
• Must be able to work in a fast-paced and pressured work environment.
• Must possess a valid driver license.
• Must be able to visualize from a verbal description to properly book such cargo.
• Must be able to keyboard at least 45 wpm.
• Must be able to proficiently operate basic office equipment such as telephone, 10-key adding machine, and computer terminal.
• Must be familiar with cargo tariff, sailing schedule, freight charge extensions and processing of Bill of Ladings.
• Ability to be Customer Service focused and multi tasked oriented.
• Good listening and communication skills required (verbal, reading, and writing) that allow clear and precise transfer of information.
• High School degree or GED equivalent required.
• General office experience preferred.
• 1 year Customer Service oriented background preferred.

Responsibilities

• Classify and input all Bills of Lading to include but not limited to YB, GBL, and ACT.
• Rates all cargo checked in by YB Freight Clerks for the purpose of billing. Rates all cargo on YB tariff, to include employee shipments, gratis, in-trade agreements and company business.
• Processes payments for all prepaid and collect shipments; prepares deposits and cash.
• Perform cashiering functions to include, but not limited to, coding, classifying, freight bill and/or payment; provide information regarding collection of payment to other ports or department rating and issuing freight.
• Provide customers with information on freight.
• Prepare freight adjustments.
• Code and extend measurements for the purpose of calculating the applicable.
• Process all payments in various forms accepted by the Company to include credit card form, fax, email, in-person, check, and.
• Do daily incoming cargo phone.
• Answer all calls regarding incoming.
• Stamp and file Bills of Lading (BLs) for incoming cargo and other incoming correspondence.
• Distribute BLs to customers and direct them to appropriate pick up location.
• Collect BLs and other documents from various CS personnel and FC stations in the yard and distribute.
• File BLs and other correspondence (Bonded, mail, etc.) for outgoing barges in its appropriate pouch folders and prepare outgoing pouches for courier or barge.
• Take payment information via phone, fax or email for incoming cargo.
• Prepare correspondence to customers utilizing Microsoft "Word" and "Outlook."
• Prepare various spreadsheets utilizing Microsoft "Excel."
• Prepare BLs for imaging.
• Maintain files of EPA Haz Waste Manifests and copy all Haz.
• Bill storage charges for all late cargo.
• Bills miscellaneous charges for incoming.
• Prepare and mail (certified) abandon letter for abandoned.
• Maintain WIP in FACE for cash.
• Order office supplies, documents (BLs, Haz, Blank freight bills) and other office necessities as needed.
• Makes reservations for.
• Assists customers with reservations inquiries and general shipping and rate.
• Files and maintains the booking.
• Inputs container numbers into the Connecting Carriers Tracking.
• Provides information about proper shipping requirements and documents for motorized.
• Provides information about hazardous cargo.
• Updates standing container.
• Provides support to the Customer Service Department.
• Continue to service Customer Stations with any active.
• Assist customers, YB employees, etc. with creating bookings for any all cargo that require such.
• Reconciliation/shipping maintenance.
• Performs other duties within classification.