Recv. Clerk

Lowe's Market (Lowes)•Orange Grove, TX

About The Position

The Customer Service Clerk is responsible for achieving and maintaining extraordinary customer service and serving as a model for customer service and other vital behaviors. The role encourages continual learning and open dialogue among teammates and helps promote a store culture reflecting the company's guiding principles, core values, and vision. The position supports an efficient front-end operation by assisting customers and teammates with transactions and supervisory approvals, training front-end teammates, and ensuring company policies and procedures are followed. It reports to the Store Manager or Assistant Manager and has no teammates to supervise.

Requirements

High school diploma or equivalent.
One year of experience in the supermarket industry or another retail business.
Good customer-relations skills.
Good communication and problem-solving skills.
Knowledge of retail operations.
Ability to work independently and deal with a variety of concrete variables.

Responsibilities

Act as an ambassador of extraordinary customer service for the total store.
Promote customer and community goodwill by treating teammates and customers with fairness, dignity, and respect.
Assist front-end teammates and customers with refunds, over-rings, and other transactions requiring supervisory approval.
Handle change-order requests and lottery transactions.
Know and distinguish the various types of produce carried in the store.
Ensure teammates are courteous and that customer requests, refunds, and complaints are handled promptly and courteously.
Process sales transactions accepted by the store, including EFT transactions, WIC checks, food stamps, manufacturers' coupons, and gift certificates.
Comply with safety standards and maintain a safe work area.
Perform other assigned duties.
Inform management of pricing problems and front-end equipment maintenance needs.
Handle damaged, spoiled, or out-of-date products according to company policies.
Inform store management of disputes involving teammates and department managers.
Maintain an efficient and productive front-end operation.
Understand the company teammate handbook and comply with company policies, programs, procedures, and guidelines.
Work with store teammates to identify root causes of issues and inefficiencies.
Train front-end teammates.
Frequently interact with teammates to ensure they understand company expectations.
Remain highly visible and interact frequently with customers.
Ensure Management Awareness policies and goals are achieved.
Ensure check-cashing policies and procedures are trained and implemented according to company policy.