Customer Service - Clerk, Shipping & Receiving
About The Position
The Shipping & Receiving Clerk is the main point of contact for drivers arriving at or departing from the facility. The role verifies and processes shipments, maintains schedules, coordinates yard and dock activities, and ensures shipping and receiving documentation is complete and accurate. The Clerk supports logistics operations through communication, customer service, and attention to inventory and process integrity. This position works on-site in both warehouse and office settings. Warehouse conditions may include varying temperatures, loud noise, dust, odors, airborne particles, concrete floors, mechanical equipment, and frequent warehouse vehicle traffic. The office is climate-controlled and typically quiet to moderately noisy. Required PPE includes steel-toed shoes, safety glasses, and high-visibility vests. The scheduled shift is Monday through Friday, 5:00 a.m. to 1:30 p.m. Work hours may vary and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $17.40–$21.75 per hour.
Requirements
- High school diploma or GED, or equivalent relevant experience.
- 1–2 years of relevant experience.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Basic math, reading, and record-keeping skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Effective problem-solving and interpersonal skills.
- Ability to follow written and verbal instructions.
- Ability to sit for prolonged periods and use a keyboard, mouse, and telephone.
- Ability to speak and hear clearly in person, virtually, and over the phone.
- Ability to occasionally stand, walk, reach, stoop, or lift up to 10 pounds.
- Ability to wear required PPE, including steel-toed shoes, safety glasses, and high-visibility vests.
Nice To Haves
- Previous shipping and receiving experience in a warehouse or logistics environment.
- Previous experience with AS400 and/or warehouse management systems (WMS).
- Familiarity with dock and yard management processes.
- Familiarity with electronic record-keeping and label printing systems.
- Experience collaborating with procurement or inventory teams.
Responsibilities
- Greet drivers and sign them in and out, verifying and completing all required paperwork.
- Assign dock doors to inbound and outbound loads in coordination with yard spotters and warehouse teams.
- Process Bills of Lading and related shipping and receiving documentation, maintaining accurate records.
- Maintain real-time door and yard reports for trailer inventory.
- Maintain and update inbound and outbound shipment schedules using warehouse management systems.
- Coordinate yard movements and dock assignments with the spotter or yard jockey to support operational flow.
- Reconcile inbound shipments with packing slips and coordinate drop lot activity.
- Provide responsive, high-quality service to internal and external customers.
- Promptly communicate shipment issues and schedule changes to management, drivers, and warehouse teams.
- Report errors or issues to appropriate leadership to support process accuracy and compliance.
- Participate in required training programs to meet company standards and regulatory requirements.
- Perform duties safely, promptly, and professionally; maintain an organized workspace and follow safety protocols.
- Perform other related duties as assigned or required.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement savings.
- Paid time off.
- Tuition assistance.
- Early access to earned wages.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
