CUSTOMER SVC/CLERK
About The Position
Deliver a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Work as part of a team to support customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities; support accurate checkout; and train, monitor, and coach associates on policies and procedures. Perform checkout and bookkeeping functions, operate front-end equipment, and assist with other front-end tasks. Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline. Comply with and reinforce food-safety, sanitation, and safety requirements, identify unsafe conditions, notify store management, and report illegal activity. The essential job functions must be performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Six months of related experience or training, or an equivalent combination of education or experience.
- Effective interpersonal and customer service skills.
- Good math skills, including the ability to add, subtract, multiply, and divide.
- Sound judgment and decision-making skills.
- Friendly, approachable, outgoing demeanor and ability to work as a team player.
- Ability to work in a fast-paced environment.
- Good oral and written communication skills.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Familiarity with Microsoft Word and Excel.
Responsibilities
- Resolve customer concerns and communicate opportunities to improve operations and the shopping experience.
- Demonstrate company values and contribute to teamwork, customer satisfaction, and a pleasant working and shopping environment.
- Provide friendly, efficient customer service, greet and assist customers throughout the store, help them locate or retrieve products, and thank them for their business.
- Anticipate customer needs, answer questions, and resolve issues in a timely manner to strengthen customer loyalty.
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
- Ensure front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
- Ensure prompt and accurate customer checkout and that front-end associates follow company policies and applicable laws and regulations.
- Train, monitor, and coach associates on front-end policies and procedures, including product, tender, coupon, scanning-error, and price-check procedures.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide backup coverage for the service operations manager when absent, excluding hiring and discipline.
- Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
- Operate scanners, registers, scales, and check approval machines according to company standards.
- Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
- Comply with and reinforce food-safety, sanitation, and safety requirements; identify unsafe conditions and notify store management; report illegal activity.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
