Customer Svc/Clerk

Kroger•Glenwood Springs, NJ

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. The role supports front-end operations, customer checkout, associate training, operational standards and a clean, safe shopping environment. It also provides back-up coverage for the service operations manager in their absence, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply and divide.
Sound judgment and decision-making skills.
Friendly, approachable and outgoing demeanor; ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service with sincerity, patience and respect, and thank customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, communicate effectively, respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit and labor goals through cost control, labor efficiencies, excellent service and shrink control; ensure front-end cleanliness, maintenance and sanitation.
Determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate customer checkout and that front-end associates follow company policies and applicable local, state and federal laws and regulations.
Train, monitor and coach associates on front-end policies and procedures, including product, tender and coupon handling, scanning error procedures and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide back-up coverage for the service operations manager in their absence, excluding hiring and discipline.
Maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping; complete voids, refunds and daily exception reports, and perform cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate equipment such as scanners, registers, scales and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection and cleaning.
Comply with and reinforce food safety, sanitation and safety regulations, guidelines, procedures and programs under company and applicable health-code requirements; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions of the position with or without reasonable accommodation.