CUSTOMER SVC/CLERK

The Kroger Co.•Golden, CO

3d•$18 - $25

About The Position

The Customer Svc/Clerk provides friendly, efficient service and helps resolve customer concerns while supporting a pleasant and safe shopping environment. The role assists customers throughout the store, supports checkout and other front-end functions, and identifies opportunities to improve operations and the shopping experience. It also helps oversee front-end operations, maintain service and labor goals, and ensure that associates follow company policies and applicable laws and regulations. The position requires knowledge of checkout transactions, front-end procedures, and bookkeeping activities. The Customer Svc/Clerk trains, monitors, and coaches associates on front-end policies and procedures and provides backup coverage for the Service Operations Manager when that person is absent, excluding hiring and discipline. The role also reinforces food safety, sanitation, and safety requirements and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety, and work as a team to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by showing sincerity, patience, and respect, and thanking customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
Set work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt and accurate checkout and ensure front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning-error procedures; and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions of the position with or without reasonable accommodation.