CUSTOMER SVC/CLERK

The Kroger Co.•Menomonee Falls, WI

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Work as part of a team to support customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities; and ensure prompt, accurate checkout in accordance with company policies and applicable laws and regulations. Train, monitor, and coach associates on front-end procedures and provide backup coverage for the service operations manager when needed, excluding hiring and discipline. Maintain knowledge of checkout transactions, policies, procedures, operations, and bookkeeping. Perform transaction and cash-handling tasks according to company standards, operate checkout equipment, and assist with front-end functions such as checkout, stocking, bagging, cart collection, and cleaning. Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and report them to store management, and report illegal activity. The essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork and company core values to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service with sincerity, patience, and respect, and thank customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control.
Ensure front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and associate compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transactions, policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate checkout equipment, including scanners, registers, scales, and check approval machines, according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs under company standards and applicable health codes.
Identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions of the position with or without reasonable accommodation.