CUSTOMER SVC/CLERK
About The Position
Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying and communicating opportunities to improve operations and the shopping experience. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety while contributing to a pleasant working and shopping environment. Oversee front-end operations and support associates to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; ensure prompt, accurate checkout; and reinforce company policies and applicable laws and regulations. Provide backup coverage for the service operations manager when absent, excluding hiring and discipline. The role also performs checkout and bookkeeping activities, assists with other front-end functions, and follows food safety, sanitation, and safety requirements. The essential job functions must be performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Six months of related experience or training, or an equivalent combination of education and experience.
- Effective interpersonal and customer service skills.
- Good math skills, including the ability to add, subtract, multiply, and divide.
- Sound judgment and decision-making skills.
- Friendly, approachable, outgoing demeanor and ability to work as part of a team.
- Ability to work in a fast-paced environment.
- Good oral and written communication skills.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Familiarity with Microsoft Office Word and Excel.
Responsibilities
- Demonstrate teamwork to support customer satisfaction and a pleasant working and shopping environment.
- Provide friendly, efficient service with sincerity, patience, respect, and appreciation for customers’ business.
- Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
- Anticipate customer needs, answer questions, and resolve issues in a timely manner to strengthen customer loyalty.
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, customer service, and shrink control.
- Maintain front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
- Ensure prompt, accurate customer checkout and compliance with company policies and applicable local, state, and federal laws and regulations.
- Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning-error procedures; and price checks.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
- Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits to company standards.
- Operate scanners, registers, scales, and check approval machines according to company standards.
- Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
- Comply with and reinforce food safety, sanitation, and safety rules, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
