Customer Service/ Warehouse Window Clerk

WSI • Garland, TX

25d

About The Position

The Customer Service Window Clerk is a full-time hourly position responsible for providing customer service by phone, email, and at the service window. The role assists warehouse staff, customers, and truck drivers with their needs and reports to the Warehouse Manager. The schedule is Monday through Friday, 7:00 AM–3:30 PM.

Requirements

• Excellent, respectful communication skills with customers and employees.
• Working knowledge of Microsoft Word and Excel.
• Self-motivated and able to work with limited direction.
• Ability to sit for extended periods at a desk while typing on a computer and talking on the phone.
• Ability to access and navigate each department at the organization's facilities.
• Ability to repetitively twist or turn, stand, climb, kneel, stoop, and squat as needed.
• Must wear required personal protective equipment (PPE) and follow the company dress code.

Nice To Haves

• Strong attention to detail.
• Working understanding of Microsoft Office, WMS, SAP, and Excel.

Responsibilities

• Answer phones, voicemails, and emails promptly and professionally.
• Maintain working knowledge of company and customer computer systems.
• Enter data accurately and in a timely manner.
• Prioritize and balance multiple tasks.
• Double-check orders on warehouse docks.
• Perform other duties as assigned based on business needs.

Benefits

• Competitive wages and opportunities for advancement.
• Medical, dental, vision, critical illness, accident, and flexible spending plans.
• Company-paid short- and long-term disability, life insurance, and employee assistance plans.
• Company-paid paid time off (PTO), sick leave, and holiday pay.
• 401(k) retirement plan with discretionary employer match and profit sharing.
• Referral bonus, wellness programs, clothing allowance, and safety shoe and safety glasses reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed