Customer Service Clerk

Albertsons Companies • Fairbanks, AK

6d

About The Position

As a Customer Service Clerk, you provide high-quality customer service in accordance with company standards and policies. You operate electronic scanning cash registers, receive payments for customer purchases, honor discounts and coupons, assist customers with Loyalty Program questions and sign-ups, and bag items. You also operate machines for money orders, lottery tickets, and wire transfers; process returns; sell gift cards and lottery tickets; and handle other transactions as needed. Additional duties include maintaining cleanliness at the Customer Service Desk and front area of the store, replenishing display stock, and following the uniform and grooming policy.

This role requires customer service skills or related experience, the ability to use registers and transaction-processing equipment, and the ability to remain calm in stressful or complex situations. You should communicate effectively, follow instructions, multitask in a fast-paced environment, maintain an organized work area, work independently and as part of a team, and provide regular, predictable attendance while complying with workplace conduct standards.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, processing wire transfers, and lottery transactions.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask in a fast-paced environment and maintain a clean, organized work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service according to company standards and policies.
• Operate electronic scanning cash registers and receive payment for purchases.
• Honor discounts and coupons; assist with Loyalty Program questions and sign-ups; and bag items.
• Operate machines to sell money orders and lottery tickets and process wire transfers.
• Process customer returns, sell gift cards and lottery tickets, and handle other transactions as needed.
• Maintain cleanliness of the Customer Service Desk and the front area of the store.
• Replenish stock in display areas.
• Follow the uniform and grooming policy.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development supported by leaders.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Inclusive work culture built on belonging.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed