Customer Service Clerk

Medina County District Library • Hinckley Township, OH

3d

About The Position

The Medina County District Library is seeking a Customer Service Clerk to provide customer service to patrons and staff. The role performs circulation, clerical, and reception duties, including registering patrons, checking out materials, assisting with library equipment, collecting money, preparing bank deposits, resolving patron issues, processing library materials and passport applications, answering telephones, and welcoming patrons as a receptionist. Other clerical duties may be assigned. This is a union position, scheduled for 20 hours per week with a flexible schedule that includes some evenings, Saturdays, and Sundays; the schedule may change based on library needs. The wage is $14.00 per hour, with time and a half on Sundays. The application deadline is open until filled. Medina County District Library is an equal opportunity employer.

Requirements

• High school degree or equivalent.
• One year of experience working with the public.
• Keyboarding skills.
• Ability to learn a computerized circulation system.
• Ability to perform simple calculations.
• Ability to use language effectively.
• Ability to be friendly when dealing with others.
• Ability to work as a team member.

Nice To Haves

• Customer service experience.

Responsibilities

• Register new patrons.
• Check out library materials.
• Assist patrons with library equipment.
• Collect monies and prepare and make bank deposits.
• Resolve problems for patrons.
• Process library materials and passport applications.
• Answer telephones.
• Serve as a receptionist and welcome patrons to the library.
• Perform other clerical duties as assigned.

Benefits

• Vacation
• Sick leave
• Personal days
• Holidays
• Other benefits based on the Union contract
• Public Employees Retirement System

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED