Customer Service Clerk

Albertsons Companies • Ipswich, MA

3d • $15 - $21

About The Position

The Customer Service Clerk provides high-quality customer service in accordance with company standards and policies. The role includes operating electronic scanning cash registers, receiving payment for purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions and sign-ups, and bagging items. The clerk also operates machines for money orders, lottery ticket sales, and wire transfers; processes customer returns; sells gift cards and lottery tickets; and handles other transactions as needed. Additional duties include maintaining the cleanliness of the Customer Service Desk and store front area, replenishing display stock, and following uniform and grooming policies. This is described as an entry-level position with advancement opportunity. Starting rates are no less than the local minimum wage and may vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery transactions.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask in a fast-paced environment and maintain cleanliness and organization of the work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service in accordance with company standards and policies.
• Operate electronic scanning cash registers and receive payment for customer purchases.
• Honor discounts and coupons; assist customers with Loyalty Program questions and sign-ups; and bag items.
• Operate machines to sell money orders and lottery tickets and to transfer funds by wire.
• Process customer returns, sell gift cards and lottery tickets, and handle other transactions as needed.
• Maintain cleanliness of the Customer Service Desk and front area of the store.
• Replace stock in display areas.
• Adhere to the uniform and grooming policy.
• Comply with Company, Division, and Store policies and applicable laws.

Benefits

• Inclusive work culture built on belonging.
• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development support from leaders.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Depending on length of service, hours worked, applicable collective bargaining agreement, and company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, and retirement benefits (pension and/or 401(k) eligibility).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed