Customer Service Clerk

Albertsons Companies • Silver Spring, MD

3d • $15 - $21

About The Position

As a Customer Service Clerk, you provide high-quality customer service in accordance with company standards and policies. The role includes operating electronic scanning cash registers, receiving payment for purchases, honoring discounts and coupons, helping customers with Loyalty Program questions and sign-ups, and bagging items. You also operate machines for money orders, lottery tickets, and wire transfers; process returns; sell gift cards and lottery tickets; and handle other transactions as needed. Additional duties include keeping the Customer Service Desk and front area clean, replenishing display stock, and following the uniform and grooming policy.

This is described as an entry-level position with advancement opportunity. Starting rates are no less than the local minimum wage and may vary based on location, experience, qualifications, and applicable collective bargaining agreements. Benefits depend on eligibility and may also depend on service length, hours worked, applicable agreements, and company policy.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask and work in a fast-paced environment while maintaining a clean and organized work area.
• Ability to work independently as well as within a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service in accordance with company standards and policies.
• Operate electronic scanning cash registers and receive payment for customer purchases.
• Honor discounts and coupons, assist with Loyalty Program questions and sign-ups, and bag items.
• Operate machines to sell money orders and lottery tickets and transfer funds by wire.
• Process customer returns and sell gift cards and lottery tickets.
• Handle other transactions as needed.
• Maintain cleanliness of the Customer Service Desk and the front area of the store.
• Replace stock in display areas.
• Adhere to the uniform and grooming policy.
• Comply with company, division, and store policies and applicable laws.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development support.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.
• Depending on eligibility and applicable terms, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, and retirement benefits (pension and/or 401(k)).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed