Customer Service Clerk

Albertsons Companies • Billings, MT

6d

About The Position

The Customer Service Clerk provides high-quality customer service in accordance with company standards and policies. The role operates electronic scanning cash registers, accepts payment for purchases, honors discounts and coupons, helps customers with Loyalty Program questions and sign-ups, and bags items. The clerk also operates machines for money orders, lottery tickets, and wire transfers; processes returns; sells gift cards and lottery tickets; and handles other transactions as needed. Additional duties include keeping the Customer Service Desk and store front area clean, replenishing display stock, and following uniform and grooming policies.

Requirements

• Prior customer service skills or related experience.
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Ability to handle stressful and complex situations calmly and professionally.
• Ability to understand and follow instructions and communicate effectively with customers and team members.
• Ability to multitask in a fast-paced environment and maintain a clean and organized work area.
• Ability to work independently and as part of a large team.
• Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Responsibilities

• Provide customer service in accordance with company standards and policies.
• Operate electronic scanning cash registers and receive payment for customer purchases.
• Honor discounts and coupons.
• Assist customers with Loyalty Program questions and sign-ups.
• Bag customer purchases.
• Operate machines to sell money orders and lottery tickets and to transfer funds by wire.
• Process customer returns and sell gift cards and lottery tickets.
• Handle other transactions as needed.
• Maintain cleanliness of the Customer Service Desk and front area of the store.
• Replace stock in display areas.
• Adhere to the uniform and grooming policy.

Benefits

• Inclusive work culture built on belonging.
• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed