Warehouse Customer Service

Lineage•Baltimore, MD

1d•$16 - $27

About The Position

Lineage is hiring a Customer Care Representative to provide exceptional customer service while supporting warehouse operations. The role manages customer inquiries, processes orders, tracks product availability, and coordinates with drivers and the warehouse team to support smooth inbound and outbound operations. The schedule is Tuesday through Saturday, 7 p.m. to 3 a.m. The position serves as a starting point for a career path within Lineage, with the opportunity to take on greater responsibilities and pursue promotions. Lineage describes its workplace as energetic and enjoyable and emphasizes respect, care, and team member development.

Requirements

High school diploma or GED; requirements may vary by facility.
Excellent verbal and written communication skills; English proficiency may be required.
Strong organizational skills and the ability to multitask and prioritize workload.
Proficiency in Microsoft Office Suite and basic computer systems.
Ability to lift up to 20 pounds; requirements may vary by facility.

Responsibilities

Serve as the first point of contact for customers and promptly resolve questions, concerns, or issues.
Invoice and verify accounts accurately and in a timely manner.
Verify inbound receipts for accuracy and report discrepancies.
Develop and maintain professional customer relationships.
Generate weekly, monthly, or specialized customer reports as requested.
Check in truck drivers, verify shipping documents, and schedule delivery and pickup appointments.
Coordinate with the warehouse team to ensure product availability and timely order processing.
Collaborate with Operations on special client requests and expedite when necessary.
Maintain and file documentation in an organized and comprehensive manner.
Partner with Inventory and Operations to research inventory discrepancies and misplacements.