Warehouse Customer Service Representative

Savannah Logistics Group•Pooler, GA

10d

About The Position

Savannah Logistics Group is hiring a Warehouse Customer Service Representative to provide prompt, courteous, and effective customer service. The role responds to customer inquiries, processes orders and receipts, addresses complaints and questions, and serves as a liaison between customers, the warehouse, transportation, and office teams. The position also handles order-related paperwork, customer files, inventory and invoicing checks, and clerical tasks. The work environment is team-oriented, fast-paced, and safety-focused.

Requirements

High school diploma or GED equivalency.
Minimum of 1 year of related experience and/or training.
Excellent written and verbal communication skills.
Excellent organizational and time-management skills.
PC literacy and experience with Microsoft Outlook, Word, Google Docs/Sheets, and Excel.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, customers, and coworkers.
Ability to solve practical problems and work with a variety of concrete variables where limited standardization exists.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Must be able to lift up to 25 pounds at times.

Nice To Haves

Experience with warehouse operating systems and warehouse management systems.

Responsibilities

Interact with customers by phone, email, or in person; receive orders and changes in service.
Address complaints about billing or services, referring service-failure complaints to designated departments for investigation.
Process and input customer orders and receipts.
Run stock reports to check product availability.
Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
Coordinate special or last-minute shipping requests with transportation departments and expedite orders as needed.
Trace orders and notify customers about activity concerning their merchandise, including shipping and tracing information.
Verify computer-generated invoices to ensure accounts are invoiced properly.
Respond courteously and efficiently to inquiries and complaints about receipts, invoices, shipments, and inventory counts.
Report customer feedback and signs of customer dissatisfaction to management.
Act as liaison between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit changes.
Complete order-related paperwork and maintain customer files.
Perform clerical work, including answering calls, operating office machines and computers, corresponding with customers, and greeting visitors.
Notify management of customer-requested changes concerning shipping, handling, or administrative characteristics.
Work with management on product routing for customers.
Perform other duties as required and assigned.