Warehouse Customer Service Representative

GEODIS Career•Roanoke, TX

About The Position

The Warehouse Customer Service Representative serves as a liaison between customers, the warehouse, and the office. The role handles customer orders and service changes, inquiries and complaints, order and shipment tracking, inventory-related records, invoicing, account administration, and associated paperwork. It also supports customer service reporting and maintains account-specific processing procedures. For food accounts, the employee must report food safety problems to senior management.

Requirements

Minimum 6 months of related experience and/or training.
PC literacy and experience with Microsoft Outlook, Word, and Excel.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, customers, and coworkers.
Ability to solve practical problems and handle situations involving a variety of concrete variables and limited standardization.
Ability to interpret written, oral, diagram, or schedule instructions.

Nice To Haves

Experience with AS400 operating systems and warehouse management systems.

Responsibilities

Interact with customers by phone, email, or in person; receive orders and service changes.
Address complaints concerning billing or service, referring service failures to designated departments for investigation.
Process and input customer orders and receipts.
Run stock reports to check product availability.
Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
Coordinate special or last-minute shipping requests with transportation departments and expedite orders as necessary.
Trace orders and notify customers of activity concerning their merchandise, including shipping and tracing information.
Verify computer-generated invoices to ensure proper invoicing of accounts.
Respond courteously and efficiently to customer inquiries and complaints concerning receipts, invoices, shipments, inventory counts, and related matters.
Report customer feedback and signs of customer dissatisfaction to management.
Act as a liaison between the warehouse and customers for account administration, and between the office and customers regarding invoicing and credit changes.
Perform order-related paperwork and maintain customer files.
Perform clerical work, including answering calls, operating office machines and computers, corresponding with customers, and greeting office visitors.
Maintain an accurate procedure book describing processing requirements for each account.
Prepare reports concerning customer service activities and perform other customer service and company-related duties as necessary.
Notify management of customer-requested changes to shipping, handling, or administrative characteristics.
Work with management on product routing for customers.
For food accounts, report food safety problems to senior management to initiate action.

Benefits

Fair pay; some jobs offer bonus opportunities.
Access to earnings on demand, with payday available early.
Free telemedicine from day one.
Affordable healthcare, dental, and vision benefit options after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
Support for career advancement and promotion.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
A safe, clean, and healthy work environment.
Inclusive culture and Employee Resource Groups.