Warehouse Customer Service Representative

GEODIS•Westlake, TX

About The Position

The Warehouse Customer Service Representative serves as a liaison between customers, the warehouse, transportation departments, and the office. The role handles customer orders and service changes, inquiries and complaints, shipping coordination, order tracing, invoicing, inventory records, account paperwork, and related clerical work. The representative maintains customer files and account-specific procedures, reports feedback and requested changes to management, and supports customer service activities. For food accounts, the role reports food safety problems to senior management.

Requirements

Minimum of 6 months of related experience and/or training.
Computer literacy and experience with Microsoft Outlook, Word, and Excel.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, customers, and coworkers.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

Nice To Haves

Experience with AS400 operating systems and warehouse management systems.

Responsibilities

Interact with customers by phone, email, or in person and receive orders or changes in service.
Address complaints concerning billing or service and refer service-failure complaints to designated departments for investigation.
Process and enter customer orders and receipts, and run stock reports to check product availability.
Generate paperwork and information required for customer work orders, check orders for special requests, and post inventory records.
Coordinate special or last-minute shipping requests with transportation departments and expedite orders as necessary.
Trace orders and notify customers about activity concerning their merchandise, including shipping and tracing information.
Verify computer-generated invoices to ensure proper invoicing of accounts.
Respond courteously and efficiently to customer inquiries and complaints concerning receipts, invoices, shipments, inventory counts, and other matters.
Report customer feedback, including signs of customer dissatisfaction, to management.
Act as a liaison between the warehouse and customers in administering accounts, and between the office and customers regarding invoicing and credit changes.
Complete order-related paperwork and maintain customer files.
Perform clerical work, including answering phone calls, operating office machines and computers, corresponding with customers, and greeting customers and visitors.
Maintain an accurate, current procedure book describing processing requirements for each account; prepare customer service activity reports and perform other related duties as necessary.
Notify management of customer-requested changes to shipping, handling, or administrative characteristics.
Work with management regarding product routing for customers.
For food accounts, report food safety problems to senior management to initiate action.

Benefits

Fair pay, with bonus opportunities for some jobs.
Access to earned wages on demand.
Free telemedicine access from day one.
Healthcare, dental, and vision benefit options at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
Supportive and safe, clean, and healthy work environment.
Career advancement support; the posting states that about 10% of warehouse workers are promoted each year.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or Compassion Fund.
Employee Resource Groups and inclusive-culture activities.