Warehouse Customer Service Representative

Kuraray America • Pasadena, TX

10d • Onsite

About The Position

The Warehouse Customer Service Representative supports daily warehouse operations by ensuring timely and accurate processing of customer orders, shipping documentation, labeling, dock scheduling, and inventory-related administrative tasks. The role contributes to the customer experience through precise order execution, clear communication, and dependable service delivery.

The representative works closely with the CSR Supervisor, Facility/Warehouse Manager, warehouse contractor, and cross-functional partners including Customer Service, Logistics, Product Management, and HS&E. The position is 100% onsite in a warehouse setting and requires attention to detail, strong communication, and a commitment to safety, accuracy, and Responsible Care values.

Kuraray America, Inc. is a global specialty chemical, fiber, and resin producer and a wholly owned subsidiary of Kuraray Company, Ltd. The company describes its work environment as excellent and offers competitive compensation, an annual incentive, and a comprehensive benefits package. Applicants must be authorized to work for any employer in the United States.

Requirements

• High school diploma or GED.
• At least three years of experience in customer service, administrative support, warehousing, logistics, or order processing.
• Proficiency with Microsoft Office, including Excel, Outlook, and Teams.
• Comfort using ERP/WMS systems.
• Strong communication skills and ability to work in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Ability to multitask, prioritize, and meet deadlines accurately.
• Commitment to safety, quality, and compliance.
• Valid driver's license.
• Authorization to work for any employer in the United States.

Nice To Haves

• Associate degree in Business, Supply Chain, or a related field.
• SAP experience.

Responsibilities

• Prepare and release daily order packets, including pick tickets, labels, staging instructions, packing pouches, and shipment documentation.
• Ensure accuracy in order entries, label creation, SKU and lot details, quantities, and special instructions.
• Maintain timely and accurate updates in SAP, WMS, Visitrak, and/or other order management systems.
• Coordinate order flow with warehouse operations to support timely picking, staging, and loading.
• Schedule docks based on inbound and outbound requirements, export cutoffs, and operational capacity.
• Manage driver check-in and checkout, ensure accurate documentation, and communicate loading instructions.
• Serve as a contact for carriers, drayage providers, and freight forwarders regarding appointment times, delays, and documentation needs.
• Monitor warehouse shipment and delivery schedules and update corporate CSR teams daily.
• Support cycle counts and quarterly physical inventory activities by preparing documentation, recording results, and communicating discrepancies.
• Maintain compliant records for shipments, photos, export documentation, OS&D reports, and inventory adjustments.
• Assist with count reconciliation, discrepancy identification, and documentation for root cause analysis.
• Process and prepare sample orders, including material selection, labeling, documentation, and packaging.
• Maintain an accurate and organized sample storage area.
• Coordinate sample shipments with carriers or internal teams to ensure timely delivery and accurate tracking.
• Communicate professionally and promptly with internal partners, including Customer Service, Sales, Product Management, and Logistics.
• Respond to order-related questions, documentation needs, and status requests.
• Support rapid resolution of missing documents, shipment delays, order changes, and discrepancies.
• Maintain logs, trackers, and documentation for training records, SOP acknowledgments, and compliance programs.
• Support the CSR Supervisor in maintaining SOPs, work instructions, and administrative workflows.
• Follow Responsible Care, HS&E, ISO 9001/14001, and site-specific documentation, data accuracy, and safe work requirements.
• Assist with visitor sign-in, front-office duties, and general administrative tasks when needed.

Benefits

• Competitive base pay and annual incentive designed to reward individual performance and align rewards with corporate and team performance.
• Robust healthcare package.
• Wellness reimbursements.
• Three weeks of paid time off.
• Ten company holidays.
• Paid parental leave.
• Education reimbursement.
• Matching 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED