Warehouse Customer Service Representative

Savannah Logistics Group•Pooler, GA

11d•$20 - $22•Onsite

About The Position

Savannah Logistics Group is hiring a Warehouse Customer Service Representative to handle customer service activities, including responding to inquiries, processing orders, and addressing customer complaints and questions promptly, courteously, and effectively. The role works in a team-oriented, fast-paced, safety-focused environment and serves as a liaison between customers, the warehouse, and the office. Offers are contingent upon a criminal background check and drug screen.

Requirements

High school diploma or GED equivalent.
At least 1 year of related experience and/or training.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
PC literacy and experience with Microsoft Outlook, Word, Google Docs/Sheets, and Excel.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, customers, and coworkers.
Ability to solve practical problems involving a variety of concrete variables where limited standardization exists.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to lift up to 25 pounds at times.
Successful completion of a criminal background check and drug screen is required for an offer.

Nice To Haves

Experience with warehouse operating systems and warehouse management systems.

Responsibilities

Interact with customers by phone, email, or in person; receive orders and changes in service.
Address complaints concerning billing or services and refer service failures to designated departments for investigation.
Process and enter customer orders and receipts; run stock reports to verify product availability.
Generate paperwork and information for customer work orders, check for special requests, and post inventory records.
Coordinate special or last-minute shipping requests with transportation departments and expedite orders as needed.
Trace orders and notify customers about merchandise activity, including shipping and tracing information.
Verify computer-generated invoices to ensure proper invoicing of accounts.
Respond courteously and efficiently to customer inquiries and complaints concerning receipts, invoices, shipments, inventory counts, and related matters.
Report customer feedback, including signs of dissatisfaction, to management.
Liaise between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit changes.
Complete order-related paperwork and maintain customer files.
Perform clerical duties, including answering calls, operating office machines and computers, corresponding with customers, and greeting office visitors.
Notify management of customer-requested changes to shipping, handling, or administrative characteristics.
Work with management on product routing for customers.
Perform other duties as required and assigned.