Customer Service Warehouse Associate
About The Position
Ewing Outdoor Supply is a fourth-generation, family-owned wholesale landscape, irrigation, and outdoor supply company. The Customer Service Warehouse Associate supports day-to-day operations in a fast-paced wholesale environment serving contractors and industry professionals. The role combines customer service and sales assistance with warehouse and yard operations, inventory support, and local deliveries. It is suited to someone who enjoys active work both indoors and outdoors as part of a team. Prior industry experience is preferred but not required; training is provided. The position involves assisting customers with product selection, preparing and loading orders, maintaining the warehouse and yard, receiving and stocking inventory, and delivering materials to local job sites. The work includes regular lifting and repetitive physical tasks, and requires comfort operating a commercial delivery vehicle on daily routes. The company describes its culture as family-owned and emphasizes customer service, teamwork, career development, and employee care.
Requirements
- Valid driver’s license and a clean driving record.
- Ability to regularly lift 50–75 pounds; another section specifies 50–70 pounds.
- Comfort working indoors and outdoors.
- Strong work ethic and reliability.
- Basic math and communication skills.
- Willingness to work as part of a team and provide customer service.
- Comfort working most of the shift on one’s feet and performing repetitive physical tasks, including stooping, squatting, and lifting items overhead.
- Comfort operating a commercial vehicle such as an Isuzu NRR 650, or similar, and making deliveries on a daily route.
- Ability to adapt and respond to different types of customers.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent communication skills and ability to build trusting relationships.
- Ability to perform in a fast-paced environment.
- Excellent organizational and time-management skills.
- Good driving record with no traffic violations.
Nice To Haves
- Warehouse associate experience.
- Delivery driver experience.
- Forklift certification.
- Knowledge of irrigation, plumbing, or landscape materials.
- Spanish-English bilingual ability.
- Ability to operate forklifts and tractors in varying weather and traffic conditions; training may be provided to the right candidate.
- Work experience as a Customer Service Associate, Sales Associate, or in a similar role.
- Knowledge of inventory stocking procedures.
Responsibilities
- Greet customers, answer calls, respond to questions, and build customer relationships.
- Help customers select landscape materials, outdoor supplies, and irrigation products.
- Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
- Maintain a clean, organized, well-stocked, and welcoming warehouse and yard while following equipment and material-handling safety standards.
- Receive and stock deliveries and transfers.
- Assist with cycle counts and inventory accuracy checks.
- Load and unload materials using company delivery vehicles in accordance with safety protocols.
- Deliver customer materials safely to local job sites and provide customer service upon arrival.
- Assist with sales and support day-to-day operations in a fast-paced wholesale environment.
Benefits
- Medical, dental, and vision health care plan.
- Retirement plan (401(k), IRA).
- Basic and voluntary life insurance and AD&D coverage.
- Paid time off, including vacation, sick time, and public holidays.
- Maternity and paternity family leave.
- Short-term and long-term disability.
- Training and development.
- Wellness resources.
- Profit sharing.
- Competitive market wages, benefits, paid time off, and bonus potential.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
