Customer Service/Warehouse Associate

Dal-Tile•Lenexa, KS

About The Position

The Customer Service/Warehouse Associate supports the operation of a countertop location through customer service, office administration, sales transactions, product-order processing, and warehouse work. The role serves walk-in customers, helps them determine order requirements and make selections, answers inquiries, provides samples, processes payments, and resolves complaints involving returns or order errors. Administrative responsibilities include preparing reports and deposits, reconciling sales and cash records, maintaining customer information, and creating vendor orders. Warehouse duties include pulling and assembling customer orders, checking outbound orders, receiving and unloading shipments, processing stock and returns, replenishing and labeling products, conducting inventory checks and cycle counts, and maintaining displays. The associate may regularly use crane or forklift equipment. The position also involves keeping the facility clean and organized and following safety rules and reporting hazards or incidents. The employee must be able to meet the physical demands described in the posting, including lifting requirements; team lifts are required for specified heavy or long materials.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience and warehouse experience.
Organization, math, time-management, computer, detail-oriented, customer-service, and safety-conscious competencies.
Ability to regularly lift 15–30 pounds and, at certain times, safely lift up to 70 pounds.
Ability to team lift tile boxes or other materials that are longer than 36 inches or weigh more than 70 pounds.
Ability to perform the stated physical activities, including standing, using hands, reaching, walking, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Crane or forklift experience.

Responsibilities

Assist walk-in customers, determine order requirements, answer inquiries, provide samples and selection assistance, complete sales transactions, and accept payments.
Address and resolve customer complaints involving returns and order errors.
Process payments and receipts; reconcile DSRs and the cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer records; and create vendor orders.
Enter customer orders, create plant or RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull and assemble customer orders and check outbound orders for accuracy and completeness.
Conduct inventory checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish material.
Receive and unload inbound material, process inbound shipments and stock material, and process customer returns.
Notify management of damaged shipments for freight claims.
Operate crane and forklift equipment.
Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.