Customer Service Warehouse Associate
About The Position
Ewing Outdoor Supply is a fourth-generation, family-owned wholesale landscape, irrigation, and outdoor supply company. The Customer Service Warehouse Associate supports daily operations in a fast-paced wholesale environment serving contractors and industry professionals. The role combines customer service and sales assistance with warehouse and yard operations, inventory support, and local deliveries. It is a hands-on position suited to someone who enjoys active work indoors and outdoors in a team-oriented environment. Prior industry experience is preferred but not required; training is provided.
Requirements
- Valid driver's license and a clean driving record.
- Ability to regularly lift approximately 50–75 pounds.
- Comfort working indoors and outdoors.
- Strong work ethic and reliability.
- Basic math and communication skills.
- Willingness to work as part of a team and provide customer service.
- Comfort working most of the shift on one's feet and performing repetitive physical tasks, including stooping, squatting, and lifting items overhead.
- Comfort operating a commercial vehicle such as an Isuzu NRR 650 and making daily-route deliveries.
- Ability to adapt and respond to different types of customers.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent communication skills and ability to build trusting relationships.
- Ability to work in a fast-paced environment.
- Excellent organizational and time-management skills.
Nice To Haves
- Warehouse associate experience.
- Delivery driver experience.
- Forklift certification.
- Knowledge of irrigation, plumbing, or landscape materials.
- Spanish-English bilingual ability.
- Ability to operate forklifts and tractors in varied weather and traffic conditions; training may be provided.
- Work experience as a customer service associate, sales associate, or in a similar role.
- Knowledge of inventory stocking procedures.
Responsibilities
- Greet customers, answer calls, respond to questions, and build customer relationships.
- Help customers select landscape materials and outdoor supplies and provide irrigation product recommendations.
- Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
- Keep the warehouse and yard clean, organized, well-stocked, and welcoming while following equipment and material-handling safety standards.
- Receive and stock deliveries and transfers.
- Assist with cycle counts and inventory accuracy checks.
- Load and unload materials using company delivery vehicles and follow safety protocols.
- Safely deliver materials in company vehicles to local job sites and provide customer service upon arrival.
Benefits
- Medical, dental, and vision health care plan.
- Retirement plan (401(k), IRA).
- Basic, voluntary, and AD&D life insurance.
- Paid time off, including vacation, sick leave, and public holidays.
- Family leave, including maternity and paternity leave.
- Short-term and long-term disability.
- Training and development.
- Wellness resources.
- Profit sharing.
- Competitive market wages, benefits, PTO, and bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
