Customer Service/Warehouse Associate - SSC

Mohawk Industries•Lubbock, TX

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Customer Service/Warehouse Associate for a Countertop location. The role combines customer service, office administration, sales transactions, and warehouse work. The associate serves walk-in customers, assists with order requirements and product selections, processes payments and orders, handles inventory and shipments, and may use forklift and/or crane equipment. The position also involves maintaining a clean, organized, and safe facility and performing other related duties as required.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience.
At least 1 year of warehouse experience.
Organization, math, time management, computer, attention-to-detail, customer service, and safety-conscious skills.
Ability to perform the physical duties described, including regularly lifting 15–30 pounds and safely lifting up to 70 pounds when required; team lifts are required for tile boxes or other materials longer than 36 inches or weighing more than 70 pounds.

Nice To Haves

Crane or forklift experience.

Responsibilities

Serve walk-in customers; help determine order requirements, answer inquiries, provide samples and product-selection assistance, complete sales transactions, and accept payments.
Address and resolve customer complaints involving returns and order errors.
Process payments and receipts; reconcile daily sales reports and the cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer master files; and create vendor orders.
Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull and assemble customer orders, verify outbound orders for accuracy and completeness, check inventory, restock and label vendor products, maintain displays, and move, store, and replenish materials.
Conduct daily cycle counts.
Receive and unload inbound material; process inbound shipments, stock material, and customer returns; and notify management of damaged shipments for freight claims.
Operate crane and forklift equipment.
Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.