CSR Warehouse II - Ssc

Mohawk Industries•San Francisco, CA

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service/Warehouse Associate to support the operation of a Sales Service Center. The role combines walk-in customer service, sales transactions, office administration, order processing, and warehouse work. Duties include assisting customers with order requirements and product selection, resolving returns and order errors, handling payments and records, preparing customer and replenishment orders, and receiving, moving, and stocking materials. The position may involve daily use of forklift and/or crane equipment. The expected base pay at commencement is $19.23 to $24.04 per hour; actual pay is determined individually. Depending on the position, compensation may also include commissions, incentives, discretionary bonuses, and other company-sponsored programs.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience and warehouse experience.
Forklift experience.
Organization, math, time-management, computer, attention-to-detail, customer-service, and safety-conscious skills.
Ability to regularly lift 15–30 pounds and, at certain times, safely lift up to 70 pounds. Tile boxes or other material longer than 36 inches or weighing more than 70 pounds require a team lift.
Ability to perform the described physical activities, including standing, using and reaching with hands and arms, walking, stooping, kneeling, crouching, or crawling; may also need to sit, climb, balance, talk, or hear.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Serve walk-in customers, answer inquiries, provide samples and product-selection assistance, and determine order requirements.
Complete sales transactions, prepare sales slips, accept payments, and address customer complaints involving returns and order errors.
Process payments and receipts; reconcile daily sales reports and cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer master files; and create vendor orders.
Enter customer orders, create plant or RDC orders, and complete stock replenishment orders.
Produce daily sales reports.
Pull and assemble customer orders, check outbound orders for accuracy and completeness, check inventory, restock and label vendor products, maintain displays, move, store, and replenish material, and conduct daily cycle counts.
Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
Operate crane and forklift equipment.
Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.