CSR Warehouse II - Ct

Mohawk Industries•Kansas City, KS

About The Position

The Customer Service/Warehouse Associate supports the operation of a countertop location by providing customer service, office administration, product-order processing, and warehouse support. The role serves walk-in customers, helps them determine order requirements, answers inquiries, provides samples and selection assistance, completes sales transactions, accepts payments, and resolves complaints involving returns or order errors. Office duties include processing payments and receipts, reconciling daily sales reports and the cash box, preparing bank deposits, balancing petty cash, preparing performance reports, updating customer records, and creating vendor orders. The associate enters customer orders, creates plant or RDC orders, and completes stock replenishment orders. Warehouse work includes pulling and assembling customer orders, checking outbound orders for accuracy and completeness, conducting inventory checks and cycle counts, restocking and labeling vendor products, maintaining displays, and moving, storing, and replenishing materials. The associate receives and unloads inbound materials, processes shipments, stock materials, and customer returns, and reports damaged shipments to management. The position operates crane and forklift equipment and helps keep the facility clean, organized, and safe. The job requires regular standing, hand use, reaching, and walking, as well as occasional stooping, kneeling, crouching, crawling, sitting, climbing, or balancing. The associate regularly lifts 15–30 pounds and may sometimes need to safely lift up to 70 pounds; items over 36 inches long or over 70 pounds require a team lift. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience and warehouse experience.
Organization, math, time-management, computer, attention-to-detail, customer-service, and safety-conscious skills.
Ability to regularly lift 15–30 pounds and, at certain times, safely lift up to 70 pounds; items longer than 36 inches or heavier than 70 pounds require a team lift.
Ability to perform the physical activities described, including standing, using hands, reaching, walking, and bending or crouching as needed.
Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

Crane forklift experience.

Responsibilities

Serve walk-in customers, help determine order requirements, answer inquiries, provide samples and selection assistance, complete sales transactions, and accept payments.
Address and resolve customer complaints involving returns and order errors.
Process payments and receipts; reconcile daily sales reports and the cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer master files; and create vendor orders.
Enter customer orders, create plant or RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull and assemble customer orders and check outbound orders for accuracy and completeness.
Conduct inventory stock checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish material.
Receive and unload inbound materials; process inbound shipments, stock material, and customer returns; and notify management of damaged shipments for freight claims.
Operate crane and forklift equipment.
Maintain a clean and organized facility, including sweeping, removing trash, cleaning restrooms, and performing general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.