CSR II

MW Components•Seymour, CT

1d•$22 - $26

About The Position

The Customer Service Representative II (CSR II) establishes and maintains positive customer relationships. Using the customer service management system, this role enters customer sales orders and releases and plans and enters production work orders. The CSR II facilitates communication among outside sales, customers, and the division. The role also supports customer service, reception, and quoting functions as needed; coordinates with production, purchasing, and Quality; and handles customer inquiries, shipment information, quotation follow-up, and customer requests.

Requirements

High school diploma or equivalent.
Minimum of three years of customer service experience.
Experience working with data and order entry.
Experience in a manufacturing setting.
Excellent organizational skills.
Self-starter.
Attention to detail.
Competency in Microsoft Office programs.
Excellent and professional verbal and written communication skills.
Punctual and dependable.
Perform duties and responsibilities professionally and treat others with respect.
Ability to work independently or in a team environment.

Nice To Haves

Associate degree.

Responsibilities

Manage customer purchase orders and releases accurately.
Maintain an accurate customer backlog.
Ensure the part number revision on each customer order matches the system.
Monitor the open order report and check with production and purchasing on the status of open orders.
Provide order-entry backup for customer service during vacations.
Back up the receptionist by answering phones and provide receptionist coverage when necessary.
Act as liaison between production and customer service.
Enter ASNs on customer websites and/or communicate shipment information to customers.
Back up the quoting department by entering RFQs and sending quotes to customers.
Follow up with customers regarding quotations, samples, literature, new accounts, and related matters.
Coordinate with Quality to ensure customer requests for PPAPs, ISIRs, special certifications, and labeling are addressed.
Handle irate customer calls concerning late or non-conforming parts as the frontline contact.
Perform additional duties as required by the Supervisor or Management.