CSR

Boyd Group Services•Hales Corners, WI

2d•$18 - $22

About The Position

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team. The role supports the repair process through appointment scheduling, insurance documentation, repair-order preparation, communication tracking, and rental-car coordination.

Requirements

High school diploma or GED.
At least 1 year of experience in a similar role, such as an administrative assistant.
Ability to function well in a fast-paced environment and multitask under pressure.
Strong attention to detail and a high degree of accuracy.
Knowledge of general office equipment and basic computer skills.
Good oral and written communication skills, a strong sales drive, and exceptional customer service.
Valid driver's license.

Nice To Haves

At least 1 year of experience in an auto body or similar work environment, including previous customer service experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Retrieve insurance assignments in a timely manner and obtain the repair authorization documentation needed to disassemble vehicles for repairs.
Prepare repair-order work packets containing the quality-control checklist, work order, parts list, and windshield tag with the appropriate indicators: rental, no rental, or Gerber pay.
Record communications with customers and insurance partners during the repair process in CCC One notes, selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental-car usage information.
Manage ARMS (automated rental management system) throughout the day and ensure vehicles listed in ARMS are also noted in CCC One.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.