CSR

SBM Management Services•San Jose, CA

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs janitorial work, follows daily schedules and company protocols, maintains cleaning equipment and work areas, and reports incidents or hazardous conditions. The employee works with colleagues and supervisors, supports shift leads, and communicates professionally with customers. Driving to various work locations, customer sites, or company facilities may be necessary.

Requirements

No specific education requirement.
Three to six months of training or experience preferred, or an equivalent combination of education and experience.
Complete all required safety and task training certifications.
A valid driver's license may be required depending on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
May be required to be forklift certified.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, equipment care, and cleaning compounds and chemicals, including their safe and efficient use.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual ability.
Three to six months of training or experience.

Responsibilities

Perform janitorial duties and all tasks listed on the daily schedule.
Operate motorized cleaning equipment and maintain assigned areas and cleaning equipment.
Report incidents and hazardous conditions to a supervisor.
Follow safety rules, company procedures, policies, protocols, and other rules; use appropriate personal protective equipment.
Work with other employees, follow direction, and respond to supervision.
Maintain a clean work area and perform repetitive tasks.
Communicate professionally with leads, supervisors, co-workers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Maintain a professional appearance and conduct, and understand customer service and satisfaction.
Drive to work locations, customer sites, or company facilities when necessary to perform essential duties.
Understand reporting systems and the work environment.