CSR

Longview Capital Corporation•Mount Pulaski, IL

3d•$17 - $19•Onsite

About The Position

The CSR provides front-line customer service and supports daily branch operations by processing transactions, assisting with account servicing, and resolving routine customer inquiries. The role ensures accuracy, compliance, and a positive customer experience while supporting team members and maintaining strong operational controls. The position is full-time, hourly, and non-exempt at the Longview Community Bank Mt. Pulaski Branch. The schedule is Monday through Friday, during daytime shifts, plus rotating Saturday mornings. Travel is negligible. The listed pay range is $17.00–$19.00 per hour.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills with a customer-focused approach.
Attention to detail and accuracy in transaction processing and recordkeeping.
Ability to multitask and work efficiently in a fast-paced environment.
Basic proficiency with computer systems and ability to learn banking software.
Demonstrated integrity and ability to handle confidential information responsibly.

Nice To Haves

At least one year of customer service, cash handling, or banking experience is preferred.

Responsibilities

Handle in-person and phone inquiries, identify customer needs, and provide accurate information or referrals.
Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits accurately.
Perform account servicing, including basic account opening and closing, maintenance requests, and digital banking support such as password resets and bill pay assistance.
Balance teller drawers, process vault transactions, monitor cash limits, and identify counterfeit currency.
Process mail transactions, complete logs and reports such as CTRs and cashier’s checks, and assist with wire preparation and document processing.
Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and coordinating basic maintenance.
Educate customers on bank products and services and identify opportunities to refer or cross-sell appropriate solutions.
Assist with training or answer questions for less experienced staff.
Comply with bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity.
Complete training required by management.
Perform additional duties as assigned to support branch operations.