CSR
About The Position
The CSR provides an exceptional customer experience by managing working relationships with customers and insurance companies and providing administrative support to the Repair Facility Team. The role supports vehicle repairs through appointment scheduling, insurance assignment and authorization coordination, preparation of repair order packets, communication documentation, and rental-car information management. The position requires a high school diploma or GED and at least one year of experience in a similar administrative role. A valid driver’s license is also required.
Requirements
- High school diploma or GED.
- At least one year of experience in a similar role, such as an administrative assistant.
- Valid driver’s license.
- Ability to function in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills.
- Strong sales drive and exceptional customer service.
Nice To Haves
- One year of experience in an auto body or similar work environment, including previous customer service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain necessary repair authorization documentation before vehicles are disassembled for repairs.
- Prepare repair order work packets containing a quality control checklist, work order, parts list, and windshield tag with the appropriate rental or payment indicators.
- Record communications with customers and insurance partners during repairs in CCC One, using the appropriate communication type.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day and ensure vehicles appearing in ARMS are also noted in CCC One.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
