CSR Warehouse II - Ssc

Mohawk Industries • Albany, NY

2d

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Customer Service/Warehouse Associate for its Sales Service Center. The role combines walk-in customer service, sales transactions, office administration, product-order processing, and warehouse operations. Duties include helping customers determine order requirements, answering inquiries, providing samples and selection assistance, taking payments, and resolving returns and order errors. The associate also processes receipts and payments, reconciles daily sales records and cash, prepares bank deposits and reports, maintains customer records, and creates vendor and product orders.

Warehouse work includes assembling customer orders, checking outbound orders, conducting inventory checks and cycle counts, restocking and labeling products, maintaining displays, moving and replenishing materials, receiving and unloading shipments, processing returns, and reporting damaged shipments. The position operates crane and forklift equipment and helps keep the facility clean, organized, and safe. Expected starting base pay is $17.69–$22.12 per hour; actual pay is determined individually. The company describes a family-friendly work environment, internal promotion opportunities, and a comprehensive benefits package.

Requirements

• High school diploma or equivalent experience.
• At least 1 year of customer service experience.
• At least 1 year of warehouse experience.
• Forklift experience.
• Organization, math, time-management, computer, attention-to-detail, customer-service, and safety-conscious skills.
• Ability to regularly lift 15–30 pounds and, at times, safely lift up to 70 pounds; items longer than 36 inches or over 70 pounds require a team lift.
• Ability to perform the described physical activities, including standing, using hands, reaching, walking, stooping, kneeling, crouching, or crawling; sitting, climbing, balancing, talking, or hearing may also be required.
• Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

• Serve walk-in customers, determine order requirements, answer inquiries, provide samples and selection assistance, complete sales transactions, and accept payments.
• Address and resolve customer complaints involving returns and order errors.
• Process payments and receipts; reconcile daily sales records and the cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer records; and create vendor orders.
• Enter customer orders, create plant or RDC orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Pull and assemble customer orders and check outbound orders for accuracy and completeness.
• Conduct inventory stock checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish material.
• Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
• Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
• Perform other related duties as required.

Benefits

• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career opportunities and an environment of creativity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED