Customer Service Rep II - SSC

Mohawk Industries • Houston, TX

4d

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative to provide customer support through phone, email, and in-person interactions. The role includes serving walk-in customers, answering inquiries, providing product samples, completing sales transactions, and helping showroom customers select products. The representative coordinates with customers and company teams to deliver responsive service and ensure customer satisfaction.

The position also involves maintaining customer and transaction records, following up on quotes and sales opportunities, processing payments and sales orders, preparing shipping orders and packing lists, answering inbound sales calls and making outbound calls, maintaining marketing materials, and collaborating with Sales Representatives. Additional duties may be assigned as required.

Requirements

• High school diploma or GED equivalency.
• At least 1 year of customer service experience.
• Excellent oral and written communication skills and ability to interact effectively with people at all organizational levels.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented approach focused on excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficiency with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented, with the ability to multitask, manage priorities, and manage time effectively.
• Ability to regularly lift 15–30 lbs and, at certain times, safely lift up to 70 lbs; team lifting is required for tile boxes or other materials longer than 36 inches or weighing more than 70 lbs.
• Ability to perform duties involving standing, hand use, reaching, walking, stooping, kneeling, crouching, or crawling; the role may also involve sitting, climbing, balancing, talking, or hearing.
• Close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

• Experience focused on customer account management.

Responsibilities

• Provide customer service by phone, email, and in person.
• Build and maintain customer relationships.
• Guide showroom customers and assist them with product selection.
• Retrieve and provide product samples to showroom customers.
• Maintain accurate customer contact information and transaction records.
• Follow up with customers about quotes, inquiries, and sales opportunities.
• Process sales transactions and payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and make outbound calls.
• Create and maintain marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Benefits

• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Competitive salary and comprehensive benefits package.
• Career opportunities and an environment of creativity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED