Customer Service Rep II
Oldcastle BuildingEnvelope•Los Angeles, CA
•$24 - $25
About The Position
The Customer Service Representative provides exceptional service to CRL customers by developing a detailed understanding of CRL products and offering solutions to internal and external customers. The role resolves product and service problems, processes orders, and acts as a customer advocate and liaison between customers and CRL. The representative collaborates with the team and maintains communication throughout the customer business process, from qualification and quoting through closing and order conversion or project management.
Requirements
- High school diploma or equivalent.
- Ability to work at a fast pace and stay current with inquiries and follow-up tasks.
- Knowledge of general pricing and margins, and negotiating skills.
- General understanding of glass systems.
- Ability to navigate CRL’s website and business software to retrieve product and business transaction information.
- Organization and effective prioritization skills.
- Excellent customer service skills, tact, discretion, and good self-expression.
- Critical and independent thinking skills to anticipate and resolve issues.
Nice To Haves
- Associate degree preferred, but not required.
Responsibilities
- Provide domestic and export quotes and convert quotes to orders.
- Meet or exceed service-level agreements for quote turnaround for the Core Product Group.
- Maintain broad knowledge of Core Product Group products to assist customers.
- Encourage timely release of quotes to orders so CRL can meet project critical paths.
- Consistently update notes each business day on open quotes and orders that remain unresolved.
- Manage requests through qualification, domestic or export quoting, closing, and conversion or project management, using discretion and independent judgment.
- Maintain effective communication with CRL customers throughout all business process stages.
- Keep email and voicemail workload manageable, without exceeding a 24-hour backlog.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays employees can choose.
- Potential for annual raises and bonuses through a pay-for-performance culture.
- Training to develop the knowledge and skills needed for success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
